Resolved

atl-skvm-1 RAID issue

Over the past few weeks, we have experienced intermittent, unexpected downtime on atl-skvm-1, which we have traced to a failing RAID controller.

We have replacement hardware on hand and will be performing an emergency repair today. This work will involve replacing the RAID controller and rebuilding the RAID array using new drives. While we understand that performing maintenance during business hours is not ideal, we believe this action is necessary to prevent potential data loss and restore long-term stability.

As a precaution, we strongly recommend ensuring you have up-to-date backups of your instances prior to this work, although we fully expect the replacement to resolve the current issues.

We appreciate your understanding and will provide updates as the maintenance progresses.

Resolved

atl-skvm-1 downtime

We are investigating a potential hardware issue on ATL-SKVM-1.